Control Room Manager / Ops Manager (ARC)

Location: oxford
Salary: £35,000 - £40,000
Job type: Permanent
Sector: mg-management

Control Room Manager / Operations Manager (Alarm Receiving Centre)
Salary: £35,000 - £40,000
Location: Oxford

Do you have experience leading a multi-functional Control Room team responsible for remote monitoring of alarm systems?

This is a key role that will see you manage the delivery of essential ARC services, lead a dedicate team and work closely with a growing portfolio of customers.

Applicants should meet the following criteria:

  • Experience within the Alarm Receiving Centre sector in a management role.
  • A positive people manager with the ability to manage and drive performance
  • A strong understanding of ARC processes and regulations

Key duties and responsibilities will include:

  • Responsibility for the management of a dedicated ARC team
  • The management and development of ARC clients and customers
  • Lead on the implementation and mobilisation of new customer accounts
  • Lead the team on incident management
  • Ensure client SLAs are met and exceeded
  • Look to improve business processes where possible
  • Strive to identify and implement process improvement when necessary
  • Work closely with field based Managers and sales teams
  • Identify areas of staff training and development
  • Conduct and monitor staff appraisals including HR / disciplinary issues


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