Implementation Manager (Client on-boarding)

Reference: Implementation
Location: alton hampshire
Salary: £30,000 - £40,000
Job type: Permanent
Sector: misc

Implementation Manager
Location: Alton, Hampshire

Salary: £30,000 - £40,000 + Benefits
We are seeking a customer focused Implementation Manager to project manage all new client onboarding. You will be joining a successful team and have the opportunity to work in a fast paced, collaborative and friendly environment.
We are keen to hear from applicants with a natural analytical way of thinking who can also explain difficult concepts to non-technical users. You should have experience of implementing/on-boarding new clients and be able to engage and positively influence stakeholders.
Your responsibilities will include:
  • Undertake review of customers systems and processes and propose changes to maximise efficiency in processes
  • Develop positive relationships with clients
  • Conduct presentations/consultations to clients either face-to-face or via webex
  • Provide hypercare support for customers where significant change requires management, working with internal and external stakeholders to achieve desired outcomes
  • Support sales function in contract negotiations and tender process
  • Manage a team of Implementation Executives to achieve successful completion of multiple change projects
  • Oversee multiple projects and ensure deadlines are hit
  • Understand business needs and suggest solutions to any challenges that arise, act as an SME for system capability and problem solving
  • Provide overview and insight in to business change requirements
Implementation Manager Requirements:
  • Experience implementing/onboarding new clients
  • Experience leading successful client-facing projects.
  • Working knowledge of Project Management methodologies
  • First class analytical and conceptual thinking skills.
  • The ability to influence and engage stakeholders
  • Excellent problem solving skills
  • Excellent planning, organizational, and time management skills.

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