Call Handler / Control Room Operator

Reference: OXFORDcallhandler
Location: oxford
Salary: £10 per hour
Job type: Permanent
Sector: misc

Call Handler / Control Room Operator
Location: Oxford
Rate of pay: £10.00 per hour

Shift pattern: 4on 4 off (Day or night shift positions available)


The role will involve working in a busy control room environment handling a large number of calls. You will be speaking with clients, monitoring systems, communicating with staff & emergency services and providing a customer focused service.


Applicants should meet the following criteria:

  • Good communications skills
  • Strong customer service skills
  • Prior experience working in a role that includes handling a large volume of calls such as a call centre or contact centre.


Responsibilities:

  • Receiving a large number of calls
  • Operation of IT systems in a professional manner
  • Monitor control room systems
  • Respond to emergency situations in a professional manner
  • Liaise with emergency services when required
  • Produce written incident reports
  • Communicate with teams via radio systems
  • Providing a high level of customer service at all times
  • Work closely with team members


 

Apply for this job

Upload: